Category: Mark Blog

Today we are going to look at Topics in Microsoft Power Virtual Agent. A Topic is where we identify the Scope and Trigger Phrase for our conversation path. You can … Read More

So The Question is…….. What is Power Virtual Agent? When you go online and speak to all of those Robotic and Boring “Live” chats on websites when you’ve ordered the … Read More

For the next few months i will be dipping into the world of Field Service and bringing everyone some how to videos on everything from installing FS in your instance … Read More

So after a few rumours D365Saturday in Dublin over the weekend on the Field Service App we get some confirmation from Resco. The 10 entity limit that used to give … Read More

Following on from the previous 2 sessions (Install Field Service & Connecting to Power BI) Here is a guide on installing the Microsoft Field Service Demo Data (Please visit the … Read More

Following on from the previous 2 sessions (Install Field Service & Connecting to Power BI) Here is a guide on installing the Microsoft Field Service Demo Data (Please visit the … Read More

On my latest project we have been implementing multiple apps (Sales/ClickD/Customer Engagement) One complaint that we had was having to click through too many buttons to get into Dynamics from … Read More

This is the first in a number of instalments i will be doing on Field Service The video covers installing Field Service from a clean instance and checking everything is … Read More

The next instalment of the Field Service YouTube run is about installing the Templated Solution of Power BI Reports that come for Field Service I will run through initializing the … Read More

So recently there has been lots of talk about the role of a Consultant………To Code or Not To Code that is the question. As a Dynamics 365 Consultant i am … Read More